A QUICK REFERENCE FOR MANAGING YOUR APPOINTMENTS

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Back in April I made a short video walking viewers through the process of booking, rescheduling, and cancelling an appointment with me. Having the managing ability hinges around keeping your confirmation link that is either texted, emailed, or both. I've outlined a few tips and posted the video I made below. 

1. SCHEDULING MORE THAN ONE SERVICE AT AN APPOINTMENT TIME.

When you select a service, then next screen allows you to add another service. Most of my color services include the haircut, but read the description of the service you are requesting to make sure.

2. APPOINTMENT AVAILABILITY DEPENDS ON THE SERVICES YOU CHOOSE.

When you select the services you want, the scheduling platform will only show you the time slots that I have available for your request. For example, if you choose a Balayage and a Brow Wax, you will only see days and times where I have a time slot of 2.25 hours available. If you need in faster and can do the wax another time, remove it from the request and you'll open up more scheduling options for yourself.

3. DON'T DELETE YOUR TEXT OR EMAIL. (BUT IF YOU DO I CAN SEND YOU A NEW ONE.)

This is the key to managing an existing appointment. Clink the link in the text and explore the management tools it provides you. You can import it to your calendars, reschedule it, and cancel it all from this one link. Each appointment has its own unique link. When you use your link, it is only for that specific appointment. If you book out several appointments at a time and need to change all of them to a different day, you have to do it one by one through their own unique confirmation text.

4. IMPORTING TO YOUR CALENDAR.

There are four calendars that are compatible with this feature. If you use one of the calendars with which it's compatible, click your appropriate calendar and select your "import" option. It will mark off the appointment length and label it on your calendar for you.

5. RESCHEDULING YOUR APPOINTMENT.

This might be the most useful feature because it makes rescheduling super easy. When you choose the "Reschedule" button, it takes you to the schedule so you can choose your new date and time. You select it and that's it. I'll confirm the switch and you're all set. Your original appointment time becomes available for someone else to choose and the new time is all yours. Keep in mind that I don't allow you to make changes within 24 hours of your scheduled appointment. It messes with my schedule too much, so send me an email and I'll cancel it for you.

6. CANCELLING YOUR APPOINTMENT.

Cancelling is easy and doesn't require approval. Just hit cancel, it may make you confirm, and you can book again whenever you choose. Like with rescheduling, if you need to cancel within 24 hours of your appointment time, you'll have to send me an email and I'm happy to do it for you. 

7. LOSING YOUR LINK.

If you lost your link, I have a form on my "Booking" page where you can request a new one. I'll send you a link to your next booked appointment. 

If you have any questions, leave them in the comments below so that I can answer them publicly. You won't be the only one, so asking questions is a great way to help me help others. 

Tips for setting and managing your appointments with Serena.